Please read the following important terms and conditions before you purchase any digital content (online training courses) from us.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once streaming or a download has started provided you have been told this and have acknowledged this.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
if your digital content is faulty, you’re entitled to a repair or a replacement;
if the fault can't be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back;
if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
Important information on downloading costs:
When you buy your digital content it will download/stream automatically onto your computer or device. Please check the file size of your digital content carefully as using too much data might mean that you exceed your data limit on your mobile phone and you could face paying more than you were expecting, particularly if you are using your mobile phone outside the UK. For more information, visit Ofcom’s guide on preventing such excess when using your mobile phone by clicking here http://consumers.ofcom.org.uk/phone/mobile-phones/problems-and-complaints/mobile-phone-bill-shock/. We shall not be responsible for any mobile phone charges when accessing our digital content so ensure you do first check your data allowance.
This contract sets out:
In this contract:
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
Do you need extra help?
If you would like this contract in another format please contact us using the contact details at the top of this page.You can find more information about how we try to make our Site accessible to all our users here
Who are we?
We are Africa Professional Services Group Limited, registered in England and Wales under company number: 09946529
Our registered office is at: Wellesley House, 204 London Road, Waterlooville, England, PO7 7AN
Our VAT number is: 232513346
The details of this contract will not be filed with any relevant authority by us.
1.1 If you buy a training course from us you agree to be legally bound by this contract.
1.2 You may only buy a training course from our Website for non-business reasons.
1.3 This contract is available in English, French and Portuguese. No other languages will apply to this contract.
1.4 When buying a training course you also agree to be legally bound by:
1.4.2 extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month's notice. You can end this contract at any time by giving one month's notice if we tell you extra terms apply; and
All these documents form part of this contract as though set out in full here.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 click on the ‘key information button’;
2.1.2 read the acknowledgement email (see clause 4.2.1); or
2.1.3 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
4 Ordering a training course from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order for a training course content by setting up an account with us. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us. In any event, before you place your order you must check that the course is suitable for you and the hardware and software requirements of your computer or device mean that you can download/stream the digital content. Each course listed on our Website sets out all the information you will require about the content, commencement date of availability to download/stream and the hardware and software requirements before you pay. We will also send you such key information before you purchase (see clause 2 above).
4.2.1 When you place your order at the end of the online purchase process (eg when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.2.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:
(2.2.a) the training course is unavailable;
(2.2.b) we cannot authorise your payment;
(2.2.c) you are not allowed to buy the training course from us;
(2.2.d) we are not allowed to sell the training course to you; or
(2.2.e) there has been a mistake on the pricing or description of the training course.
5.1.1 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
(1.1.a) a legally binding contract will be in place between you and us; and
(1.1.b) the Course will automatically stream/ download or will be available for immediate download/ streaming on the published commencement date of the training course when you log onto your account (if later) .
5.2 If you are under the age of 18 you may not buy any digital content from the site
6 No right to cancel this contract once downloading/streaming starts
6.1 When you buy the digital content:
6.1.1 you have no right to cancel this contract once automatic downloading/streaming of it commences; and
6.1.2 you must read the following statement, agree to it, and tick the relevant box when buying a training course: ‘I hereby consent to immediate performance of this contract when clicking on the ‘pay now’ button and acknowledge that I will lose my right of withdrawal from the contract once automatic downloading/streaming of the digital content commences’.
7 Permission to use the digital content
7.1 When you buy the digital content it automatically begins to download/stream (see clause 4.2.3(b)), you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract.
7.2 The digital content:
7.2.1 is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
7.2.2 is non-exclusive to you. We may supply the same or similar digital content to other users;
7.2.3 may be used on any computer or device;
7.2.4 may not be:
(2.4.a) copied by you except for a reasonable number of necessary back-ups;
(2.4.b) changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);
(2.4.c) combined or merged with, or used in, any other computer program;
(2.4.d) distributed or sold by you to any third party;
7.2.5 includes a guide on how to use it. Please read this carefully. A guide is published on the Site when you click on the tab relating to the relevant training course;
7.2.6 contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.
7.3 except where you have permission to use the digital content under this clause 7, you will not obtain any rights of ownership or other rights (of whatever nature) in the training course or in any copies of it.
8.1 Once you have clicked on the ‘pay now’ button (see clause 4.2.1) and received the acknowledgement email (see clause 4.2.3) the training course will automatically download/stream from the commencement date of the relevant course.
8.2 We may deliver your digital content in instalments. If you want to see whether your digital content may be delivered in this way, check the information in relation to the training course on the Website at any time during the online purchase process.
8.3 If something happens which:
8.3.1 is outside of our control; and
8.3.2 affects you being able to download the digital content;
we will make the digital content available for download as soon as we can. If your computer or device blocks the download/streaming of the digital content or the download/streaming does not start, you may still have the right to cancel the contract. For more details, visit our webpage: Your right to cancel.
9.1 Fees are as stated during the booking process and as listed on our Website. We will provide you with all information regarding Fees including any sales tax payable together with the other key information sent to you before you complete your purchase. All payments must be made during and as directed during the online booking process in advance.
9.2 We do not accept cash payments. We support payments by Paypal and by such other online method as may be agreed by us from time to time.
9.4 The price of the training course:
9.4.1 is in US Dollars ($)(US); and
9.4.2 includes sales tax at the applicable rate
10 Nature of the digital content
10.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the digital content:
10.1.1 is of satisfactory quality;
10.1.2 is fit for purpose; and
10.1.3 matches its description.
10.2 We must provide you with training courses that comply with your legal rights.
10.3 When we supply a training course:
10.3.1 we will use all reasonable efforts to ensure that it is free from defects; viruses and other malicious content
10.3.2 we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on the Site; and
10.3.3 you acknowledge that there may be minor errors or bugs in it.
11 Faulty digital content
11.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
11.1.1 visit our webpage: Our promises to you if things go wrong
11.1.2 contact us using the contact details at the top of this page; or
11.1.3 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
11.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
11.3 Please contact us using the contact details at the top of this page, if you want:
11.3.1 us to repair the digital content;
11.3.2 us to replace the digital content;
11.3.3 a price reduction; or
11.3.4 to reject the digital content and get a refund.
11.4 To avoid faults happening, you must:
11.4.1 If applicable, install any fixes as soon as reasonably possible after we tell you that they are available to be downloaded;
11.4.2 use it only on the recommended third party software and equipment set out in the guide to its use on our Website.
12 End of the contract
12.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
13 Limit on our responsibility to you
13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
13.1.1 losses that:
(1.1.a) were not foreseeable to you and us when the contract was formed; or
(1.1.b) that were not caused by any breach on our part
14.1.1 business losses; and
14.1.2 losses to non-consumers
15.1 We will try to resolve any disputes with you quickly and efficiently.
15.2 If you are unhappy with:
15.2.1 the digital content;
15.2.2 our service to you; or
15.2.3 any other matter;
please contact us as soon as possible.
15.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
15.3.1 let you know that we cannot settle the dispute with you; and
15.3.2 give you certain information required by law about our alternative dispute resolution provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr.
15.4 If you want to take court proceedings, if applicable, the relevant courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
15.5 The laws of England and Wales will apply to this contract.
16 Third party rights
16.1 No one other than a party to this contract has any right to enforce any term of this contract.