Group Shared Services: driving operational excellence, transparency and continuous improvement across our business, by leveraging scale, capabilities and innovation.
To minimize loss to the Bank, by optimally and effectively controlling and improving collections / rehabilitations / write-off’s and other housekeeping functions on the NPL portfolio as allocated by management / team leader;
Operational Effectiveness • Ensure high quality attendance on all accounts with the above mentioned purpose in mind; • Where the client has demonstrated an inability to commit to repayment of the installment raised and to meet future commitments arranged with the Bank, to proceed with the necessary legal action / action in order to secure the interest of the Bank; • Assist the attorneys to resolve matters speedily; • Resolve all queries on accounts and any requests for Rescission of Judgments granted against the client in favour of the Bank ; • Update the Credit Bureaus; • Ensure all relevant holds are properly loaded on all accounts; • Educate the client and or the attorneys about the Banks Policy; • All policies and procedures to be adhered to • Ensure and confirm that the no-interest Hold and the Legal Holds are placed on the accounts and its evident on the customer data segment CACS; • Peruse the full statement of account to establish and confirm that the account is in arrears and Qualify to be in the Legal Department in line with the Legal Action Guidelines; • Investigate the cause of Debt and establish the clients immediate and future ability to repay the Debt; • Action the Work List (CACS States/ Queues) • Prepare the affidavits, where appropriately, timeously and forward to attorneys for service of summons; • Action the on line certificate of Balance list within the agreed times and forward to management for approval; • Request the security files from the securities department timeously and forward to attorneys for service of summons; • Monitor / follow up on the attorneys progress and request via the timeously and effective actioning and management of the states on CACs as per the set daily target; • Capture all appropriate holds on CDS segment to ensure that the actual states of the account identified reflected on CACS and OS2 system; • Attend to the deposing and commissioning of Affidavits and timeoulsy forwarding to Attorneys for purpose of obtaining Judgment; • Monitor credits and ensure accounts are rehabilitated and normalized and finalized; • Clear the L06 list of accounts that have been rehabilitated and normalized in time and finalized; • Ensure that the incoming mail & emails are actioned off and finalized within the required timelines; • Record all notes detailing progress on CACS by copying and pasting all incoming emails and faxes onto history note;
Financial • To ensure that the age of the book is in line with the required time value of money and KPI’s set; • To meet set Departmental Targets; • Prepare accounts for writing off in the event of a shortfall / on managements approval / instructions and ensuring that the accounts are closed; • Ensure that there are no counter claims against the Bank in respect of any matter; • To ensure that the age of the book is in line with the required time value of money and KPI’s set; • To meet set Departmental Targets; • Prepare accounts for writing off in the event of a shortfall / on managements approval / instructions and ensuring that the accounts are closed; • Ensure that there are no counter claims against the Bank in respect of any matter; • In consultation with the panel attorney, team leader, the legal manager and or the Home loans Collection Head, mandate the attorneys to enter into negotiations regarding settlement of the matter without the necessity of going to trial and according to set policies / procedures; • Monitor the legal costs charged by the panel attorneys and ensure payment of the invoices within the agreed turn-around times; • Ensure the payment by the Bank of the taxed bill of costs • Keep record of all credits and provide to the Team Leader a list of all credits for capturing on the Provision Data Base; • Ensure that the legal fees are debited to the accounts before they are normalized/ rehabilitated and before sending them inactive; • Provide the Tea
m Leader with daily weekly and Monthly stats as well as the action plan detailing the officer’s Collection strategy within the agreed timelines; • Provide the Team Leader with the attorneys allocation schedule;
Risk And Compliance • Ensure that the workstation is cleared of all files and other material to ensure that no one has easy access to confidential Bank information; • Compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action / sanction in respect of regulatory compliance matters; • Maintain high ethical standards to prevent market abuse; • Reporting any breaches and exposure to the relevant departmental manager and / or the division Regulatory Compliance Officer; • Control and maintain Credit Policies and Procedures; • Any adhoc function that may be delegated by Management / team leader.
Key performance measure • Cost to be contained within budget e.g. Telephone Costs, effectiveness, Personal Calls, Stationary (workflow related). • Accuracy and efficiency when producing scheduled and ad hoc reports. • Produce reports that are legible and presentable. • Continued enhancement and optimisation of procedures and workflow (including new ideas). • Identifying training needs and improving oneself toward one’s own and company goals. • Deadlines in terms of turnaround time to be within set parameters. • Customer Satisfaction Index (Internal & External) • Delivering good customer service. • Proactively identifying and solving problems arising from day to day activities
Preferred Qualification and ExperienceQualifications • Matric • Para-Legal Diploma
Experience • Minimum two years banking experience • Home Loans experience an advantage • Good understanding of the home loans credit controls. • Good understanding of home loans product.
Knowledge • Good knowledge of Banking practices, systems, policies & procedures. • Good knowledge of collections and legal processes. • CACS • CDDS • OS2 • XDS • Understanding of the Code of Banking Practice and branch accounting systems and Procedures
Technical Skiils • computer literacy, • Negotiation Skills • Sound knowledge of Microsoft Excel and Access • Networking skills. • Planning and time management skills
PLEASE NOTE: All our recruitment and selection processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on +27 800222050 or forward to TransactionFraudOpsSA@standardbank.co.za